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Support

Get help with Radial.

Before Contacting Support​

Save time by checking these resources first:

Documentation​

Browse this documentation for guides, tutorials, and troubleshooting help:

Feedback & Roadmap​

Track feature requests, report bugs, and see what's coming next:

Contacting Support​

Email: support@appverge.net

When to contact:

  • You've tried troubleshooting steps and still have issues
  • You've found a bug
  • You have licensing or purchase questions
  • You need help with a specific workflow

What to Include​

Help us help you faster by including:

System Information:

  • macOS version (e.g., macOS 15.1)
  • Radial version (found in About section)
  • Mac model (e.g., MacBook Pro M1 2021)

Problem Description:

  • What you're trying to do
  • What's happening instead
  • Any error messages
  • When the problem started

Screenshots and Videos:

  • Screenshots and videos help us understand the issue
  • Include relevant settings or error dialogs
  • Blur any personal information

Response Times​

  • General inquiries: Within 24 hours
  • Technical issues: Within 24-72 hours
  • Urgent/critical issues: Within 24 hours

Support is only available in English.

License and Purchase Issues​

Lost license key:

  • Use "Recover License" in app settings
  • Check email and spam folder. Search all emails from hello@appverge.net
  • Email support with purchase details

Technical Problems​

Macros not working:

  • Review common issues
  • Email support with macro details if still stuck

App crashes:

  • Note when crashes occur
  • Check Console app for crash logs
  • Send crash reports to support

Performance issues:

  • Describe when slowness occurs
  • Note which actions are slow
  • Share Activity Monitor screenshots

Feature Requests & Bug Reports​

Submit Feedback​

We want to hear from you! Use our feedback portal to:

  • Request features — Tell us what you'd like to see
  • Report bugs — Help us fix issues
  • Vote on requests — Support features you want
  • Track progress — See what we're working on

Submit Feedback & View Roadmap →

You may also reach out via email at support@appverge.net if you prefer not to use the feedback portal.

What to Include in Requests​

Feature Requests:

  • What you want to accomplish
  • How it would improve your workflow
  • Any examples from other tools

Bug Reports:

  • Steps to reproduce
  • Expected vs actual behavior
  • System information

We read and consider all feedback, though we can't implement every request.

Community Resources​

Community Workflows​

Browse and share workflows with other users:

Social Media​

Follow AppVerge for updates and tips:

  • LinkedIn — Latest updates, tips, and news
  • X/Twitter — Quick updates and announcements
  • Facebook — Community and discussions
  • YouTube — Video tutorials and demos
  • Instagram — Visual updates and tips
  • TikTok — Short tips and tricks

Documentation Feedback​

Found an Error?​

Spot a mistake in this documentation?

Something Unclear?​

If documentation doesn't make sense:

  • Let us know which section is confusing
  • Tell us what you were trying to learn
  • Suggest how it could be clearer

Missing Information?​

Think something important is missing?

  • Email us with your question
  • We'll answer and potentially add it to docs

Developer​

Radial is created and maintained by AppVerge, an independent software company run by Gustav Lübker.

Website: appverge.net
Support: support@appverge.net

Other AppVerge Products​

Other AppVerge Products

If you like Radial, check out:

  • DockFix — Customize your macOS dock
  • SnappyNotes — Quick note-taking tool always available on the side of your screen

Existing customers get 30% off other AppVerge products.

Next Steps​