Privacy Policy

Introduction

This Privacy Policy explains what information is collected when you use Radial, how it is used, and with whom it is shared. Radial is developed and maintained by AppVerge, which is owned by Gustav Lübker ("we", "us"). We are committed to collecting only the data necessary to provide the service and to being transparent about how it is handled.

Data Collection

We collect only the information required to manage licenses, process payments and provide the features of the app. This includes your email address, your name, and basic details about your computer, such as its name and operating system version, which are necessary to register and manage your Radial license. If you contact support through our website, we may also collect information about your device in order to diagnose and resolve the issue. This information is retained only for as long as necessary for that purpose.

When you visit our website, we use Cloudflare Analytics to collect anonymized information, such as device type, pages visited and country. This information is not linked to you personally and is used solely to improve the website and the product. We do not collect or store tracking data beyond what is strictly necessary for this purpose.

The Radial app contains no analytics or tracking. It does not record how you use it, and it does not transmit information about you to us or to any third party, except as required to verify your license or when you use one of the AI features described below.

Data Sharing

We do not sell your personal data, and we do not share it for marketing or advertising purposes. To operate Radial, we rely on a limited number of service providers (processors) that handle data on our behalf: Stripe for payment processing, Anthropic and Groq for AI inference (only when you use the AI features described below), Resend for transactional email, such as license emails and, where enabled, the weekly Made for You email, and Cloudflare for anonymized website analytics and infrastructure. Each provider is bound by its own privacy commitments and processes data only to the extent necessary to deliver its service.

On-Device Intelligence

Certain features are processed entirely on your Mac. These include Smart Suggestions (suggested names, icons and actions when building a shortcut), the suggested ideas in Ask Radial, and the naming of Made for You suggestions. These features use Apple Intelligence on your device where available, and Radial's built-in logic otherwise. No data used by these features is transmitted to us or to any AI provider.

Ask Radial and the AI Shortcut Builder

When you submit a request to Ask Radial, or create or modify a shortcut using AI in the shortcut editor, your request is transmitted over an encrypted connection to our backend and then to Anthropic (Claude) to generate the shortcut. To ensure the result is compatible with your Mac, the request includes the current date and time, the name of the frontmost application, and the names of the applications installed on your Mac.

Requests made through Ask Radial additionally include limited context about your current activity, so that references such as "this" or "the selected files" can be interpreted correctly. This context consists of the title of the frontmost window, the names of files selected in Finder and the folder displayed in Finder, and the title and address of the frontmost browser tab. Clipboard text is included only when your request refers to the clipboard. The contents of your files are never transmitted. We do not store your requests or the generated results.

Made for You

Made for You suggests shortcuts and menus based on how you use your Mac. This feature is disabled by default and collects no information unless you enable it. You choose which sources it may observe, which may include the applications you use and when, applications you open together, the types of files, folders and websites you work with, where you file downloads, your Terminal commands, and the keyboard shortcuts and menu commands you use in applications. All learned information is stored locally on your Mac. You may disable the feature and erase this information at any time in Settings.

Suggestions based on repeated activity, such as applications you open together or commands you use frequently, are generated on your Mac. If you have an AI Pro subscription and have enabled Plan Automations, a brief written summary of your usage patterns is sent approximately every two days, through our backend, to Anthropic (Claude) in order to plan new automations and menus. The summary describes patterns, such as the applications you spend time in and the commands you use most often, and includes the names of your applications and existing Radial menus. It never includes the contents of your files, messages or documents. We do not store the summary or the resulting plan, and neither is used to train AI models.

If you enable the weekly email, the titles and descriptions of your new suggestions are sent to our backend and delivered to the email address associated with your license through Resend. This content is not retained after the email has been sent.

AI Pro Subscription

AI Pro is an optional paid subscription. It includes Ask Radial, the AI Shortcut Builder and AI planning for Made for You (described above), as well as AI actions within shortcuts, such as rewriting, improving, correcting grammar and summarizing text. When you run an AI action, the text you provide (typically a selection from another application, your clipboard contents, or a prompt you have written) is transmitted over an encrypted connection to our backend and then to an AI inference provider, which processes it and returns the result.

Anthropic (Claude) is our primary AI provider. During sustained heavy usage, or if Claude is unavailable, text actions may be processed by Meta's Llama model through Groq. Shortcut building and automation planning are always processed by Claude. We do not store the content of your prompts or of the AI's responses on our systems. We record only the metadata required to operate the service: the action performed, the number of tokens used, the estimated cost, whether the request succeeded, and a timestamp associated with your license.

To prevent abuse, we maintain request counters per license, per device (using a one-way hashed device identifier) and per IP address. These counters are deleted after approximately two hours.

For accountability, requests to Anthropic include a non-identifying identifier derived from your license key. This allows Anthropic to attribute any safety review to an individual account rather than to all Radial users, and allows us to act on specific abuse reports without storing your content. The identifier is one-way hashed and cannot be used to determine your email address or any other personal information.

Anthropic does not use API content to train its models; it retains requests for a limited period (typically up to 30 days) for trust and safety, with longer retention only when a request is flagged as violating their usage policy. Groq processes content solely to return the response and does not train models on it. Their full policies are available at anthropic.com/legal/privacy and groq.com/privacy-policy.

Use of AI Pro is subject to the acceptable use provisions of our Terms of Service. Submitting illegal, abusive or otherwise harmful content may result in the suspension of your AI Pro access.

Payment Information

Payments for Radial are processed securely through Stripe Payments. We store only limited information, such as your name and email address, which is associated with your license to provide continued access. No other payment details are stored by us or shared with third parties.

A 7-day free trial is available so that you can evaluate Radial before purchasing. Failed payments are refunded automatically by Stripe. If you experience technical issues after purchase that prevent the app from functioning as described, please contact us at support@appverge.net within 14 days. We will make reasonable efforts to resolve the issue and may, at our discretion, issue a refund if it cannot be resolved.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We do not notify users individually of changes, and we encourage you to review this page periodically. Changes take effect when they are published on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@appverge.net.